Privacy Policy

Effective August 1, 2018


Thank for visiting this website, (the "Site"), which is owned and provided by FCI Residential Corporation. FCI Residential Corporation and its related, affiliated, or subsidiary companies are, together, "FCI." All references to we, us, and our in this privacy policy ("Privacy Policy"), are deemed to refer to FCI.

Your access to, and use of, this Site is subject to the provisions contained in the terms and conditions located on the Site, the terms and conditions of this Privacy Policy (collectively, the "Terms and Conditions"), legal notices or terms on particular pages on the Site and all applicable laws.

This Privacy Policy sets out the basis on which any personal data we collect from you or that you provide to us, will be processed by us. Please read this Privacy Policy to understand our views and practices before you provide us with any information. Certain provisions of the Privacy Policy may be superseded by expressly designated legal notices or terms on particular pages on the Site.

By using the Site, you agree to accept the practices described in this Privacy Policy (as amended from time to time). If you do not agree with these practices, please do not use this Site.


FCI recognizes that many people who visit our Site are concerned about information they provide online and how such information is maintained and used. To address these concerns and to demonstrate FCI's commitment to privacy, FCI has developed and implemented this Privacy Policy. Any information you provide us through this Site will be treated in accordance with this Privacy Policy. This Site is intended for residents of the United States only as FCI properties are located in the United States and FCI does not advertise outside the United States. If you are a resident of the European Union, please note that all FCI properties are located in the United States. FCI has taken steps to comply with the General Data Protection Regulation, however, FCI makes no representation that the materials in the Site are appropriate or available for use in locations other than the United States. If you access the Site from locations other than the United States, you are responsible for compliance with any applicable laws. This Privacy Policy shall be governed by and construed under Florida law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to these Terms and Conditions or your use of this Site must be brought in the state or federal courts of Florida and you consent to the exclusive personal jurisdiction of such courts. If you are resident outside of United States then the laws of United States may not necessarily be consistent with the laws and regulations of your home country.


From time to time, we may make changes to our Privacy Policy. If we do make changes, the changes will be posted on this page, and we will indicate at the top of this Privacy Policy when the changes went into effect. We encourage you to come back to this Site and review this Privacy Policy frequently so that you are constantly aware of our most current privacy practices.

In the event we want to materially change how we use personal information which you have previously provided to us, we will notify you by email or by way of a notice on the Site and may give you a choice to consent to or opt out from the desired change. Your inaction or continued use of this Site after any such notification, or your explicit consent to any changes for which we require your prior approval, will signify your agreement with these changes.


Information Collection

FCI does not require that you provide us with any information to browse our Site. If you wish to participate in any of the services and opportunities our Site may offer, we may ask you to provide certain personal, demographic or login information. Personal information refers to any information that can be used to personally identify you or contact you online or offline, such as your name, address, email address, and phone number. Demographic information includes any non-identifiable information about you or your family, such as your gender, birthdate, product preferences, and other related information. Login information refers to information you create or set up when registering for an account through our Site (such as a username, password, and/or security question and answer). Login information allows you to access and update your online account information and preferences through our Site.

We may process your personal information for our legitimate business interests as described in this Privacy Policy. You have the right to object to this processing. In order to object, please contact us using the Contact Information below.

In addition, we collect and process the following data about you:

Information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site;

If you contact us, we may keep a record of that correspondence;

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, your IP address, operating system, browser type, dates and times you access the Site, any keywords you may have used in a search engine to find the Site and the internet address of the website which brought you directly to the Site.

Information Use

As noted above, personal, demographic and/or login information is only collected from you with your knowledge (that is, if you voluntarily provide it to us). We collect this information primarily to email and/or mail updates and news to subscribers, and to respond to your questions or suggestions. We also use personal, demographic and/or login information to provide you with marketing and promotions that are tailored to your interests.

FCI may use your information to create summary statistics and to determine the level of interest in information available on this Site.

We use an IP address to identify that a user has visited our site on a specific device. We do not have the ability to connect IP address with an individual identifiable person.

We may also use information about you:

To ensure that content from our Site is presented in the most effective manner for you and for your computer;

To allow you to participate in interactive features of our service, when you choose to do so;

When you contact us with business opportunities, product questions or concerns, career inquiries, or for media contacts; and

To notify you about changes to our service or Site.

Information Sharing

We may transfer or disclose personal information to certain outside companies, agents, or contractors (Vendors) that assist FCI in maintaining and managing the activities on our Site. Such sharing is consistent with our legitimate business interests. These Vendors are only given access to the information they need in order to perform the specific tasks they have been hired to do and are prohibited from using your personal information for any other purpose.

We may also share personal, demographic, login, and usage information with certain affiliates FCI. Doing this allows us to introduce you to products and services offered by our affiliate companies.

FCI may share non-identifiable, aggregate demographic or usage information about the Site and its users with advertisers, business partners, sponsors, and other third parties in an effort to customize or enhance the content and advertising on our Site for our users.

Information Retention

We will retain personal information for no longer than is necessary for the purposes for which such personal information was originally collected.


We may also disclose your personal information to others if we are required to do so by law or by a regulatory authority, or if in our good faith judgment, such action is reasonably necessary to comply with our legal obligations, respond to any claims, enforce or apply our Terms and Conditions, or protect the safety or rights of FCI, our consumers, or the public.

In the event of a merger or acquisition of all or part of FCI or our parent company by another company, or in the event FCI or our parent company were to sell or dispose of all or a part of the FCI business, the acquirer may have access to the information previously maintained by FCI, which could include your personal information. Similarly, any information in our possession, including your personal information, may be transferred to a third party entity as part of a corporate reorganization, insolvency proceeding, or other similar event.


FCI does not knowingly solicit or collect personal or other information from children under the age of 13 through our Site. If we learn at any time that we have inadvertently collected personal information from a child, we will promptly delete the information from our records.

As a parent, you can always ask to review any personal information about your child that has been collected at our Site, have us delete this information (if FCI still has the information in our databases), and/or instruct us not to collect or use your child's information in the future. If you are a parent and wish to exercise this right, simply contact us at the address stated below.


From time to time, we are approached by reputable third party companies and organizations that provide products or services that we believe may be of interest to you. As a result, these third party materials may be delivered to you together with some of our own materials, for example, as inserts. We see this as a value-added service helping you find special offers on products and services that may be of interest to you. Please remember that the materials we send you in connection with this particular service come directly from FCI and, therefore, do not require us to share your personal information with third party companies. If you would prefer not to receive these third party materials from FCI, you must request to opt-out from receiving communications from FCI.


We may also use web beacons or other similar technology (Beacons) on our Site or include them in an email message we send you. Beacons are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via Beacons may include information about how a user responds to an email campaign from FCI (for example, the time the email is opened, where does the user link to from the email etc). We use Beacon information for a variety of purposes, including but not limited to, Site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

FCI may also use "cookie" technology on our Site. A "cookie" is a non-executable element of data that a website stores on your browser or your computer's hard drive. These cookies help us to provide you with a good experience when you browse the Site and also allow us to improve the Site.

The "cookie" does not extract personal information about you. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site.

JQuery Cookies: a plugin for reading, writing and deleting cookies.

Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.

Google Analytics: allows anonymous recognition, counts number of visitors and sees visitor movement around the site to help improve how the website works. To disable Google Analytics in your browser click here.

Facebook Analytics: allows anonymous recognition, counts number of visitors and sees visitor movement around the site to help improve how the website works. To disable Facebook Analytics in your browser click here.

Facebook Pixel: allows tracking of users and retargeting with ads. To disable Facebook Pixels in your browser click here.

Functionality cookies. These are used to recognize you when you return to the Site. This enables us to personalize our content for you, greet you by name and remember your preferences.

Form Autofill: this allows forms on the Site to be prefilled with previously submitted content. This allows our forms to be easier for you to fill out.

If you continue to use the Site you agree to FCI's use of cookies. If you do not wish to have cookies placed on your computer then you should disable cookies on your browser settings and delete cookies already stored. However, if you use your browser settings to block all cookies (including strictly necessary cookies) certain features of the Site may not function properly and your experience of the Site may be less enjoyable. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be issued as soon as you visit the Site.


FCI employs appropriate security measures to protect the loss, misuse and alteration of the information under our control. For certain areas of the Site, Secure Sockets Layer (SSL) software is employed, which encrypts information you input, as an additional security measure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot warrant or guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

You always have an option not to give us any of your personal information. If you do not want to receive communications or materials from FCI, our affiliates, and/or our third party partners, please opt-out from the relevant communications or materials at the time of registration or when the information is collected. Further, when you receive the requested communication, you are given the opportunity to unsubscribe from receiving any future communications or to change your information. If, at the time of registration, you also agreed to receive information directly from one of our affiliates, or directly from our third party partners, you may need to contact these other companies separately to opt-out from their communications. Please note that after making an opt-out request, you may continue to receive residual communications from FCI for a short time thereafter. Please note that regardless of your opt-out selections, we reserve the right to continue sending you administrative or operational communications, such as important email confirmations (e.g. in response to an online registration or offline order) or to inform you about updates to our Site (e.g. updates to our terms and conditions or Privacy Policy, Site maintenance, etc.).


This Site is intended for residents of the United States only as FCI properties are located in the United States and FCI does not advertise outside the United States. If you are a resident of the European Union, please note that FCI properties are located in the United States only. FCI has taken steps to comply with the General Data Protection Regulation, however, FCI makes no representation that the materials in the Site are appropriate or available for use in locations other than the United States. If you access the Site from locations other than the United States, you are responsible for compliance with any applicable laws.

The data that we collect from you will be stored at and processed in the United States. It may also be processed by staff operating in the United States who work for FCI or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. FCI will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

If you are a resident of the EU, you have a right under the General Data Protection Regulation to request a copy of the information we hold about you and you can always ask to review any personal information that FCI may have collected from you on our Site, have it updated, corrected or deleted (if FCI still has the information in our databases), and/or instruct FCI not to use this information in the future. If you wish to exercise these rights, simply contact us at the address stated below. We may make a small charge for this service to meet our costs in complying with your request.

You also have the right to register a complaint with the appropriate supervisory authority.

For the purpose of the Data Protection Act 1998 (the Act) the data controller in respect of the Site is FCI.


FCI does its best to make sure that every link on our Site sends you to a safe place on the Internet. However, FCI cannot and does not guarantee the content or privacy practices of every Site for which it provides a link. FCI does not accept any responsibility or liability for these policies, please check these policies before you submit personal data to these websites.


If you have any questions or concerns about this Privacy Policy or your dealings with this Site, please contact us at:

FCI Residential Corporation Attn: Legal Department
One North Clematis Street, Suite 200
West Palm Beach, FL 33401

Tel: 561-366-5100
Fax: 561-366-5180

© Copyright 2019 FCI Residential Corporation. All rights reserved.